Terms of Service

1.Agreement and scope

These Terms govern your use of AddMoreMagic.com, its related applications, and the reservation assistance services we offer, together the “Services.” “Add More Magic,” “we,” “us,” and “our” mean the contracting company identified above. “You” means the person accepting these Terms. A “Provider” is Disney or another independent business that issues or fulfills a reservation. A “Request” is the reservation search you submit with specified booking preferences. Our “Service Fee” is the fee for successfully securing a reservation under Section 5.

Before submitting a Request, you must affirmatively accept these Terms and the Request summary, including its price, booking preferences, and applicable Provider charges and cancellation rules. Do not submit a Request if you disagree. Merely browsing our website does not authorize us to make reservations or charge you.

The Request summary and any additional terms you expressly accept for that Request form part of this agreement. A specific, expressly accepted Request term controls over an inconsistent general term. Our Privacy Policy explains our data practices; accepting these Terms is not blanket consent to unrelated data uses or marketing.

2.Independent service and third party rights

Add More Magic is an independent reservation assistance service and is not affiliated with, sponsored by, endorsed by, or an official representative of The Walt Disney Company or its subsidiaries or affiliates. Disney names, trademarks, and other intellectual property belong to their respective owners. References identify the destinations and experiences relevant to our Services and do not grant us or you rights in that intellectual property.

Our Service Fee pays for our reservation assistance. It is separate from the Provider's prices, deposits, cancellation charges, admission charges, and other costs. We do not sell an ownership interest in a reservation or guarantee admission or performance by a Provider. Providers are not parties to this agreement and are not bound by our promises or your authorization to us.

Provider terms apply separately to Provider accounts and reservations. These Terms do not override those terms or authorize prohibited access, automation, transfers, or other conduct. Nothing here represents that a Provider has approved our business or booking methods.

3.Eligibility and account responsibilities

You must be at least 18 and legally able to enter this agreement. You must provide accurate contact information, booking preferences, party details, and payment information, and keep them current. You must have authority to request reservations and provide information for each person included in your Request. For a child, you must be the parent or legal guardian or have the necessary authorization from that person.

Protect your Add More Magic login information and promptly report suspected unauthorized access. You are responsible for activity you authorize and for losses caused by your failure to take reasonable security precautions, subject to applicable law. You are not automatically responsible for every unauthorized act or for a security failure attributable to us.

Do not send us Disney passwords, one-time security codes, or payment-card details through ordinary email or support messages. Use the designated account, payment, and Provider connection features.

4.Limited booking authorization

By submitting a Request, you authorize us and personnel acting for us to search for and secure a reservation matching its accepted preferences, without seeking your approval again for that matching reservation. This authority is limited to the specific Request and to actions permitted by law and the Provider. It does not authorize unrelated purchases, changes to existing reservations, or access beyond the permissions you validly grant.

For Services that require a My Disney Experience Family & Friends connection, you must complete the requested connection and keep the necessary permissions active while the Request remains open. A connection may identify an individual team member or an account name we disclose to you. Verify unexpected invitations with us before accepting them. Connecting accounts does not itself authorize a payment or prove that Disney approves our Services.

We use information obtained through a Provider connection only for purposes allowed by that Provider and applicable law. In particular, information obtained through Disney's Family & Friends travel-agent functionality is used only for making dining reservations as permitted by Disney's applicable terms. Any activity-booking workflow must have its own lawful and permitted basis; your general consent does not expand Disney's permissions.

Before you authorize a Request, we will disclose applicable Provider payment guarantees, deposits, cancellation deadlines, and no-show charges relevant to the booking. We will obtain further authorization before accepting a materially different or additional financial obligation. We do not have blanket authority to charge your card for unspecified Provider costs.

5.Successful bookings and the Service Fee

Searching is free. No Service Fee is due unless we successfully secure a reservation matching your accepted Request. We do not charge merely for submitting a Request, attempting a booking, identifying availability, or sending an availability alert.

A booking is “successfully secured” when the Provider has actually confirmed a reservation for your authorized party that matches the venue or experience, location, date, party size or child count, and time window you accepted, and we make its confirmation and necessary access or linking instructions available through your account and send them to your registered email address. A provisional hold, failed booking attempt, fabricated confirmation, or booking outside your accepted preferences does not qualify. Where the accepted Request promises account linking, that linking must also be completed.

The Request summary must show the Service Fee, any per-person or per-child calculation, any applicable taxes, and the total you will owe upon success. That accepted total controls. Later price changes do not increase the fee for an existing Request without your express agreement.

You authorize the payment processor we use to store the payment credentials needed for this transaction and charge the accepted total when a booking is successfully secured. An unsuccessful search expires without a Service Fee. These Terms do not enroll you in a subscription or authorize recurring subscription fees.

A technical delay displaying a genuine, accessible reservation in a Provider app does not by itself mean the booking failed. If you cannot verify or use the confirmation, notify us promptly so we can investigate. Our own email or screenshot is not conclusive proof if the Provider never issued a valid matching reservation.

6.Search timing and availability

Searches begin within the applicable Provider booking window and only after all required account and payment setup is complete. For Requests using our standard 60-day search window, searching begins no earlier than 60 days before each requested date, subject to Provider availability and restrictions. The applicable window must be shown when you submit the Request.

We may use automated tools and staff assistance where permitted. Availability can disappear before a booking completes. Requests may be prioritized according to submission time, the service option selected, and operational requirements disclosed when you submit the Request. We do not guarantee a booking, a particular search frequency, uninterrupted monitoring, priority over other guests or services, or a result within a particular period.

Unless you successfully cancel sooner or select an earlier cutoff that we expressly accept, your Request may remain active until the end of its selected time window. A matching reservation may therefore be booked on the requested day or shortly before its start time. Only choose dates and time windows you are willing and able to accept, including any disclosed last-minute cancellation or no-show risk. Cancel an unwanted search promptly; email support is not an immediate cancellation mechanism.

7.Multiple Requests and children

Each separately submitted Request is a separate booking authorization and may earn a separate Service Fee. Requests for the same experience on different dates do not automatically mean “book whichever one becomes available first.” More than one may succeed before you cancel the others, including at overlapping times.

The same rule applies if you search independently or use another service. We cannot monitor or cancel those outside searches for you. You remain responsible for canceling Requests you no longer want.

For Bibbidi Bobbidi Boutique, submit a separate Request for each child unless our Request form expressly provides otherwise. One child's successful booking does not guarantee another child's booking or simultaneous appointment times. A matching booking for one child earns only that child's disclosed Service Fee. If you require all children to attend together, do not submit independent Requests unless you accept that risk.

8.Canceling searches and managing reservations

Canceling an Add More Magic search does not cancel a Provider reservation. Canceling a Provider reservation does not cancel other active Add More Magic searches.

Use the cancellation control in your Add More Magic account to stop an open Request. It takes effect when our system receives and records it; the account will show the resulting status. If that control fails, contact support immediately. A booking confirmed by the Provider before we receive the cancellation can still earn the Service Fee once we deliver the confirmation under Section 5. A booking made after we receive an effective cancellation does not earn a Service Fee. Provider and account timestamps may be used to resolve the sequence, subject to correction of errors.

We do not provide modification or cancellation of secured reservations as part of the standard Service. Manage the reservation directly through the Provider using the methods it permits. A desired change may require cancellation and a new booking, may create additional Provider charges, and is subject to availability. Do not assume a replacement reservation will be available before canceling.

Changing search preferences may require canceling and resubmitting the Request. A new Request may receive a new queue position and the price shown when it is submitted. Deleting your account or removing a Provider connection is not a reliable substitute for canceling open Requests and does not erase a fee already earned.

9.Refunds and corrections

Once a matching reservation is successfully secured, the Service Fee is earned and ordinarily nonrefundable, subject to the exceptions below and your nonwaivable legal rights. The Service Fee compensates the completed booking work; it does not insure your trip or guarantee that you will attend.

Subject to those exceptions, a refund is not due solely because you change plans, later find a preferred reservation, cannot attend, submit overlapping Requests, enter incorrect preferences that we follow, fail to check your messages, or cancel after the booking is successfully secured. A later Provider cancellation, closure, policy change, or account action outside our control does not by itself reverse an otherwise properly earned Service Fee.

We will reverse or refund an unauthorized charge, a duplicate charge for the same fee, a charge above the accepted total, or a Service Fee charged when no qualifying reservation was secured. We will also refund the affected Service Fee if our error or breach causes the reservation to be invalid, inaccessible, or canceled. Other remedies required by law remain available.

Contact support@addmoremagic.com with your Request number and relevant details. No contractual notice deadline in these Terms shortens a statutory claim or payment-dispute deadline. Approved refunds will ordinarily be returned to the original payment method; posting time depends on the payment provider. A discretionary courtesy refund in one case does not promise a refund in another.

10.Payment problems and disputes

You must use a payment method you are authorized to use. If an authorized charge for an earned Service Fee is declined, that fee remains payable. We may ask you to update the payment method and make further attempts to collect the same authorized amount only as allowed by law and payment-network rules. We will not split, increase, or disguise the charge to evade a decline.

We may pause unfulfilled Requests for unresolved payment or security problems after giving notice when practicable. A failed payment does not itself cancel a Provider reservation or authorize us to cancel it as collection pressure.

Please contact us about suspected billing errors so we can investigate, but contacting us first is not a condition of exercising a lawful bank or card dispute. You retain all nonwaivable chargeback and billing-error rights. We may provide accurate booking and authorization records in response to a dispute. We do not impose an automatic penalty for filing a good-faith dispute or require you to waive dispute rights.

11.Provider obligations and your attendance

Providers control inventory, operating hours, eligibility, prices, admission, reservation rules, and fulfillment. You are responsible for separately required tickets, park reservations, transportation, accessibility arrangements, eligibility, timely arrival, and charges you validly authorize. Our Services do not include those items unless expressly stated in an accepted Request.

Review the Provider's booking confirmation and applicable policies promptly. Deadlines and fees vary by venue and experience; there is no single cancellation deadline for every reservation. Our Service Fee and the Provider's charges are separate, and canceling one does not automatically cancel or refund the other.

We are not responsible for a Provider's independent acts or omissions, subject to our own express obligations and nonwaivable legal duties. We do not guarantee that a Provider will maintain a reservation or account, accept a transfer, admit a guest, or provide a particular experience. These limitations do not excuse our own error, breach, or unauthorized conduct.

12.Communications and privacy

We will communicate about Requests, confirmations, support, payments, and material account matters through your account and registered email address. Keep that address current, check spam folders, and review account updates. Delivery delays or a failure to read an available confirmation do not by themselves cancel a valid booking or earned fee. We remain responsible for taking the delivery steps promised in these Terms.

You agree to receive operational communications electronically where legally permitted. Any consent required for marketing, automated texts or calls, or legally mandated electronic disclosures will be collected separately as applicable. These Terms do not supply consent where a separate consent is required. You may save or print these Terms and your Request summary.

Our Privacy Policy explains the information we collect, its uses, disclosures, retention, and applicable choices. Provider sharing settings may expose trip or profile information; review those settings and share only what is needed. Do not publish another person's private information in a review or support forum.

13.Permitted use and intellectual property

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable right to use the Services for your personal reservation needs. You may keep copies of your confirmations, receipts, accepted terms, and communications for your records and lawful complaints or claims.

Do not access another person's account without authority; use stolen payment details; submit fraudulent Requests; impersonate others; disrupt the Services; deploy malware; bypass access controls; extract nonpublic information; or reproduce or commercially exploit our protected code, branding, or content without permission. Restrictions apply only to the extent lawful and do not prohibit rights that applicable law preserves, including fair use, protected criticism, or permitted security research.

We and our licensors retain rights in the Services and our original content. Provider trademarks and content remain their owners' property. You receive no ownership rights in our software or in Provider intellectual property.

14.Reviews and submitted content

You retain ownership of reviews and other content you submit. For content you voluntarily post to a public feature of our Services, you grant a nonexclusive, royalty-free license to host and display that content in that feature and to make technical formatting changes that do not alter its meaning. Separate permission is required to use a private support message or customer image as advertising, or to republish a review in a different promotional context where permission is required.

Do not submit unlawful threats, impersonation, infringing material, spam, or other people's private information. We may moderate content for those reasons. Nothing in these Terms prohibits an honest review, imposes a penalty for one, restricts a lawful complaint to a regulator, or transfers ownership of your review to us. We will not remove or penalize a review solely because it is negative.

15.Service interruptions and termination

We may restrict or suspend access reasonably necessary to address fraud, material misuse, security threats, nonpayment of an undisputed earned fee, legal requirements, or loss of Provider access. When practicable, we will explain the reason and give an opportunity to correct a curable issue. We may discontinue a Service or cancel an unfulfilled Request if we can no longer perform it, with notice when practicable.

We are not liable for delay caused by events outside our reasonable control, such as Provider outages, network failures, severe weather, or government action, to the extent permitted by law. We will take reasonable steps to reduce avoidable disruption. An interruption does not create a Service Fee for an unsuccessful search, excuse required refunds, or erase accrued rights.

Termination ends future booking authority for canceled Requests, subject to valid bookings already completed under Section 8. Payment obligations for fees properly earned, refund obligations, and provisions intended by their nature to continue survive only to the extent applicable and lawful.

16.Warranty disclaimer

EXCEPT FOR OUR EXPRESS PROMISES AND RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE ACCESS OR GUARANTEE RESERVATION AVAILABILITY OR PROVIDER PERFORMANCE.

This disclaimer does not eliminate the express booking, fee, refund, security, or other obligations we undertake, authorize infringement, or excuse conduct for which liability cannot lawfully be disclaimed.

17.Limitations of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ADD MORE MAGIC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE UNDER THIS AGREEMENT FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY. THIS INCLUDES NONRECOVERABLE TRIP OR TRAVEL LOSSES ONLY TO THE EXTENT THEY FALL WITHIN THOSE LEGALLY EXCLUDABLE CATEGORIES.

SUBJECT TO THE EXCEPTIONS BELOW, OUR COMBINED AGGREGATE LIABILITY ARISING FROM THE SERVICES, WHETHER IN CONTRACT, TORT INCLUDING ORDINARY NEGLIGENCE, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF US $100 OR THE TOTAL SERVICE FEES YOU PAID US DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to fraud, intentional misconduct, gross negligence, liability that applicable law does not permit us to exclude or limit, or a remedy or statutory right that cannot lawfully be waived. They also do not reduce our obligation to return unauthorized or mistaken charges or provide refunds expressly owed under Section 9. No person receives protection for that person's independently actionable conduct where such protection is unlawful.

If your jurisdiction does not permit a particular exclusion or limit, that provision applies only to the extent permitted there. The remaining terms remain subject to Section 20. These provisions allocate risk between you and us; they do not bind Providers or regulators or prevent them from asserting their rights.

18.Responsibility for third party claims

To the extent permitted by law, you will indemnify the contracting company and its personnel for reasonable losses and expenses, including reasonable attorneys' fees, finally awarded or agreed in a settlement you approve, arising from a third party's claim to the extent caused by your intentional unlawful misuse of the Services, your material misrepresentation of booking or payment authority, or infringing content you submit.

This obligation does not cover our own negligence, breach, unlawful conduct, or choice of business or booking methods, and does not make you responsible for claims a Provider brings merely because you used our Services as intended. It does not apply to an honest review, a good-faith payment dispute, or your own consumer claim against us.

We will promptly notify you of a covered claim, reasonably cooperate, and take reasonable steps to reduce loss. We may not bind you to a settlement or admission without your written consent, not unreasonably withheld. Recoverable expenses must be reasonable and attributable to the covered conduct; there is no automatic collection fee or penalty.

19.Governing law and resolving disputes

The law of New York, without its conflict-of-law rules, governs this agreement, except that applicable federal law and any mandatory protections of your home jurisdiction remain in effect.

Please send a description of a dispute and the requested resolution to support@addmoremagic.com. We will try in good faith to resolve it informally. Either party may pursue a lawful remedy without waiting if needed to preserve a filing deadline or obtain urgent relief. Informal contact is not a condition of contacting a regulator, filing an available small-claims action, or exercising statutory payment-dispute rights.

Except where mandatory law gives you another forum, disputes will be brought in the state courts located in New York or the federal court serving that location if it has subject-matter jurisdiction, and both parties consent to jurisdiction there. Either party may use a small-claims court with lawful jurisdiction. These Terms do not require arbitration or waive class actions or jury trials. Any such provision would require a separately developed and validly accepted agreement.

Applicable statutory filing periods govern. These Terms do not impose a shorter contractual period for bringing a claim or restrict nonwaivable relief.

20.Changes and general provisions

We may update these Terms prospectively. We will provide reasonable advance notice of material changes by email or a prominent account notice and obtain renewed affirmative agreement where required. A new version does not retroactively change an accepted Request's price, payment authorization, refund rights, dispute terms, or rights concerning past events. Unless you expressly agree to an update, an existing Request remains subject to the terms accepted when submitted. Urgent legally required changes will be handled with any notice and consent required by law.

These Terms and the specific Request terms you accept constitute our agreement concerning the Services. They do not negate enforceable express representations or nonwaivable rights. Staff cannot amend the general Terms orally; an authorized written agreement may resolve a specific issue or vary a Request. A one-time accommodation does not require the same accommodation in other cases.

If a provision is unenforceable, it will be limited only to the extent lawful or severed, and the remainder will continue unless that would defeat the essential purpose of the agreement. A failure to enforce a provision on one occasion is not a waiver. Neither party may assign this agreement to avoid its obligations; we may transfer it in a lawful business succession if the successor assumes those obligations and the transfer does not reduce your nonwaivable rights.

Except for personnel expressly protected under Sections 17 and 18 to the extent lawful, this agreement does not grant enforcement rights to third parties. It creates only the limited booking authorization described above, not a partnership or general agency. Contact details for support and legal notices appear at the beginning of these Terms.